Nash Tackle - Customer Care

Nash Customer Care / Service

Here at Nash we pride ourselves on the high level of customer care and after sales service we provide to our customers. The following is to help customers achieve the best service possible and to understand the legal requirements. When you purchase one of our products from a retailer you have "formed" a contract with the retailer i.e. it is the retailer’s obligation to resolve any issue you may encounter, such as a faulty product. As you did not purchase directly from Nash, your contract is not with Nash and therefore we are restricted to the assistance we can offer should there be an issue with one of our products.

Complaints Policy

In the rare event that you believe you have purchased a Nash product that is faulty you should return it to your retailer. If within a reasonable time from purchase (usually 30 days, although we recommend you check the retailer’s return policy before purchase) you are entitled to a refund, repair or replacement.
Nash provide a 12 month warranty for all their products, so if your purchase is over 30 days old, but less than 12 months old, you are entitled to have it repaired free of charge or replaced (at our discretion) by Kevin Nash Group Plc.

Note - you should always keep your receipt as proof of purchase
Should you not receive the level of after sales service you are legally entitled to from a retailer then please contact us so that we can discuss the matter with your retailer to resolve the issue to your satisfaction.